Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Delivery costs and times are dependent on the products ordered. Delivery times are stated on each individual product page, if no date is specified the item is available in 2-3 working days. Although on many occasions next day delivery is available. Delivery cost is calculated at the checkout. To keep things simple we have 3 delivery services/costs.
- Free Delivery – Dependent on product ordered.
- Standard Delivery £10 – Usually courier delivery.
- Big & Bulky Delivery £35 – Items that require special attention for delivery, usually doors/bricks/blocks and most items that require delivery on a pallet.
All deliveries are subject to stock and we will be sure to give you as much notice as possible for any stock issues that may affect your delivery.
Additional Delivery charges apply for the following postcodes: PA, DD, PH, KW, KV, AB, IV, HS
A preferred delivery date can be entered when ordering, however this is not guaranteed.
Deliveries are made between 7.00am – 5.30pm Monday - Friday although we will give you as much notice as possible for early/late deliveries.
In all cases we are able to arrange Saturday deliveries although this is a chargeable service.
Delivery will only be arranged to destinations within mainland UK. Please supply the full delivery address at the time of order this may differ from the billing address so long as the billing address matches the card holder’s address.
Delivery will occur when the Goods are ready for unloading at the delivery address specified at time of order or as subsequently agreed by both the buyer and IQ Builders Merchant.
Any dates specified by IQ Builders Merchant for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.
Subject to the other provisions of these conditions, IQ Builders Merchant shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.
It is recommended that all deliveries are arranged and received prior to arranging labour and machinery for works.
IQ Builders Merchant shall arrange for delivery to site on the understanding that there is a suitable road to the delivery address requested. If no such road exists delivery will be made to the nearest point to which, in the opinion of the driver, the vehicle may safely proceed and unload. Except for the use of a vehicle mounted crane, the Buyer will provide all necessary labour and equipment required to unload the Goods promptly.
A signature on the delivery note constitutes that all materials have been received in good order. It is the responsibility of the buyer to ensure that all goods have been checked and any damages noted to the delivery driver at the time of delivery.
Delivery of all Heavyside/Big & Bulky/Pallet items are made kerbside.
All deliveries of palletised products (Brick/Block/Paving/Specified at time of order) will be delivered using a pallet truck. A Crane offload delivery service is available also at an extra cost.
Parcel deliveries will only be made once to the specified delivery address, any required re-delivery may be chargeable.
It is the responsibility of the buyer to be home/on site on the day of delivery agreed by both the buyer and IQ Builders Merchant.
If you wish to return an items to us, please thoroughly read our terms and conditions along with the below.
Please contact us to arrange any returns on 0800 240 4726.
- Any items that require return that are not damaged or incorrectly delivered may be subject to a re-stocking charge, but we must be made aware within 48 hours of delivery. Restocking charges vary by item. In all cases please contact us with any questions.
- All refunds for returned items will be made once the item has been received back at the specified address on the returns form supplied. Refunds can take up to 24 hours to reach the bank account.
- It is the responsibility of the buyer to ensure that all goods have been checked and any damages noted to the delivery driver at the time of delivery.
- All courier and supplier delivery notes will have an area to make note of any damages. All damages must be noted on this delivery note. Please open and examine all items as soon as the delivery arrives and only sign for the delivery once you can confirm it’s in good condition.
- You must make IQ Builders Merchant (0800 240 4726) aware within 48 hours of any shortage or damage to any items delivered. Failure to do so may result in a request for credit/refund/return being rejected.